Walsall Football Club are looking to recruit a Ticket Office Assistant.
Role: Ticket Office Assistant
Reporting to: Ticket Office Manager
Hours required:
Saturday Matchday: 10.30am – 5.30pm
Weekday Matchday: 5.30pm – 8.00pm
Friday before a Saturday home game: 09.00am – 4.30pm
Additional hours may be available.
Job Role: To provide and effective/high quality face-to-face and telephone customer service experience to supporters and related administration as applicable.
Specific Responsibilities:
- Provide an excellent and effective customer service to supporters at all times
- Answer all incoming calls and establish the customer’s requirements
- Accurately process ticket sales as required
- Ensure all data is collected and updated accurately in accordance with GDPR
- Processing debit and credit card sales
- Advise supporters of matches on sale and other products as required
- Help resolve any ticketing queries
- Related administration as required
Skills and experience required:
- Customer service experience is essential
- Must be confident with the use of computers, training will be given for an in-house system
- Excellent communication skills, both customer facing and via the telephone
- Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
- A confident telephone manner
- The ability to work under pressure
- The capability to work as part of a team and as an individual
Applicants will need to send a CV and covering letter to Elizabeth Champion at elizabeth.champion@walsallfc.co.uk