Skip to main content Skip to site footer
Club News

Vacancy: Ticket Office Assistant

21 June 2022

Walsall Football Club are looking to recruit a Ticket Office Assistant.

Role: Ticket Office Assistant

Reporting to: Ticket Office Manager

Hours required:

Saturday Matchday: 10.30am – 5.30pm

Weekday Matchday: 5.30pm – 8.00pm

Friday before a Saturday home game: 09.00am – 4.30pm

Additional hours may be available.

 

Job Role: To provide and effective/high quality face-to-face and telephone customer service experience to supporters and related administration as applicable.

Specific Responsibilities:

  • Provide an excellent and effective customer service to supporters at all times
  • Answer all incoming calls and establish the customer’s requirements
  • Accurately process ticket sales as required
  • Ensure all data is collected and updated accurately in accordance with GDPR
  • Processing debit and credit card sales
  • Advise supporters of matches on sale and other products as required
  • Help resolve any ticketing queries
  • Related administration as required

 

Skills and experience required:

  • Customer service experience is essential
  • Must be confident with the use of computers, training will be given for an in-house system
  • Excellent communication skills, both customer facing and via the telephone
  • Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
  • A confident telephone manner
  • The ability to work under pressure
  • The capability to work as part of a team and as an individual

 

Applicants will need to send a CV and covering letter to Elizabeth Champion at elizabeth.champion@walsallfc.co.uk


Advertisement block