Walsall FC were honoured last week when we received news that the club had been awarded with Family Excellence Status for the 2018/19 season.
A record-breaking number of 63 clubs, up from 56 in 2017/18, picked up the accolade which recognises continuous improvement and best practice in family engagement across the leagues and supports Clubs’ efforts to attract and retain young fans of the future.
Each EFL Club received two ‘mystery family’ visits throughout the season, with their feedback and reports determining whether each respective club would achieve ‘Family Excellence’ status.
After receiving feedback on where we could improve from our first visit during the early part of the season, the club were pleased to learn that it had improved or equalled all parts of the report in the second visit.
Now in its 12th year, the Family Excellence Scheme is an ongoing consultation programme, which aims to drive continuous improvement and best practice in family engagement across the leagues.
It was highlighted that the Family Fan Zone was a major plus point in helping the club achieve the Family Excellence award for this season.
Also, at a recent EFL meeting, the club were also shortlisted for most improved club across the board and friendliest stewards alongside a handful of other clubs.